Educational Testing Operations Analyst

About the position

Effective organizations need help looking at their operations from functional experts in their field. This is an opportunity to join a team of educational testing professionals working to set and enforce standards for national security professionals. Our clients need a detail-oriented professional who will take the time to learn the complexities of their testing processes and focus on continuous process improvement while delivering outstanding customer service to sustain the success of their industry leading certification program. That's why we need you to join us as a Testing Operations Analyst on our team managing the delivery of high-stakes exams to candidates seeking to earn professional credentials. Apply excellent attention to detail and customer service skills in a high operational tempo environment using standard operating procedures. This is your chance to gain experience in training, data analysis, operation efficiency, competency development and job analysis, and psychometric testing while learning new skills. Join us. The world can't wait.

Requirements

• Experience using Microsoft Excel to retrieve and manage data
• Experience analyzing processes and making improvement recommendations
• Ability to present to small groups to deliver 10-15 minute proctoring scripts and respond to questions
• Ability to pay strict attention to detail
• Ability to interpret, follow, and execute Standard Operating Procedures
• Active TS/SCI clearance; willingness to take a polygraph exam
• Bachelor's degree and 1+ years of experience working in a professional environment, or 8+ years of experience working in a professional environment in lieu of a degree

Nice-to-haves

• Experience with Microsoft Access
• Experience with Records Management policies and procedures
• Knowledge of Reasonable Accommodations processes
• Possession of excellent oral and written communication skills

Benefits

• Health benefits
• Life insurance
• Disability insurance
• Financial benefits
• Retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care
• Recognition awards program