Educator

$35,360 - $46,925/Yr

Lululemon - Rancho Cucamonga, CA

Full-time - Entry Level

Rancho Cucamonga, CA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Educator role at Lululemon is essential for delivering exceptional customer service and creating a positive guest experience in retail stores. Educators engage with guests, provide product education, and foster a welcoming environment that reflects the company's values of inclusion and community connection. This position requires a dynamic approach to customer interaction and collaboration with team members to ensure operational excellence and guest satisfaction.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests' time.
• Assess guests' needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and 'make it right' for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements.
• Must have the ability to travel to assigned store with own transportation methods.
• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Willing to work in an environment with bright lights and loud music.
• Willing to move through a store for most of a shift to help guests and accomplish work.
• Willing to move boxes weighing up to 30 lbs (13.6 kg).
• Willing to work as part of a team and also complete some work independently.

Nice-to-haves

• High school diploma, GED, or equivalent.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan