EHR Support Specialist - Onboarding Team - Full Time

Noms Healthcare - Amherst, OH

Full-time - Entry Level

Amherst, OH

11-50 employees

Ambulatory Health Care Services

About the position

Under the supervision of the VP of Clinical Applications, the EHR Support Specialist will provide at-the-elbow support for end users of the EHR System within NOMS Healthcare. This role is crucial for ensuring that both current and new offices receive the necessary assistance to effectively utilize the EHR system. The position requires flexibility, including some evening and weekend hours, and entails 100% travel to NOMS outlying offices, which may involve overnight stays. The specialist will be responsible for maintaining excellent customer service while working closely with NOMS physicians and team members, ensuring that the software functions efficiently and remains in safe operating condition. In your day-to-day activities, you will provide regular support to NOMS offices, be available for emergent support needs, and instruct training programs for new and established team members. You will also review, evaluate, and test new software and software upgrades, implement approved process flows, and troubleshoot workflow questions through helpdesk calls and office rounds. Collaboration with the analyst team and vendor helpdesk will be essential for resolving software problems, and staying updated on leading-edge information technology and healthcare software applications will be part of your responsibilities.

Responsibilities

• Provide at-the-elbow support to NOMS current and new offices on a regular cadence determined by management.
• Be available for emergent at-the-elbow support.
• Instruct training programs for new and established team members and support the onboarding of new provider offices.
• Review, evaluate, and test new software and software upgrades.
• Implement approved process flows with team members.
• Identify, troubleshoot, and resolve workflow questions within the offices through taking helpdesk calls and rounding within offices.
• Work closely with the analyst team and/or vendor helpdesk to resolve software problems.
• Maintain excellent customer service while working with NOMS physicians and team members.
• Ensure that the software functions efficiently daily and remains in safe functioning condition.
• Stay abreast of leading-edge information technology, communications, and healthcare software applications.

Requirements

• Knowledge of electronic medical record processes, problem identification, and medical data processing practices.
• Skill in performing as a programmer/analyst to resolve problems requiring critical thinking, coordinate simultaneous efforts, recover from data loss, speed up development, and improve program efficiencies.
• Ability to be oriented to end-user support needs across multiple sites.
• Strong leadership and communication skills, both written and oral.
• Associates degree in information systems, business, or a technical field preferred.
• Minimum of three (3) years progressively responsible experience in information systems, preferably in a healthcare setting.
• Knowledge of Epic Ambulatory systems and workflows.

Benefits

• Health Insurance
• Standard 401K
• Good PTO