EHR Support Specialist

$47,840 - $58,240/Yr

Boys Republic - Chino Hills, CA

Full-time - Mid Level

Chino Hills, CA

Nursing and Residential Care Facilities

About the position

The EHR Support Specialist is responsible for providing comprehensive support for the Electronic Health Record (EHR) system within a healthcare setting. This role involves assisting healthcare staff with technical issues, conducting training sessions, and optimizing the use of electronic health records to ensure smooth functioning, data integrity, and security of the EHR system.

Responsibilities

• Provide day-to-day support for the EHR system, including troubleshooting user issues, system bugs, and errors.
• Assist healthcare providers and staff with EHR-related technical problems in a timely and efficient manner.
• Work closely with IT and software vendors to resolve complex system issues.
• Conduct training sessions for new users and ongoing education for existing users to enhance their understanding and use of the EHR system.
• Develop and maintain training materials, including user manuals, FAQs, and video tutorials.
• Assist with EHR system upgrades, patches, and updates to ensure optimal performance.
• Collaborate with clinical teams to customize templates, workflows, and forms within the EHR system to meet clinical and administrative needs.
• Ensure the integrity of patient data and that all EHR entries are accurate, complete, and comply with organizational policies and regulatory requirements.
• Maintain compliance with HIPAA and other healthcare regulations related to patient data privacy and security.
• Assist with the implementation of new modules or features within the EHR system.
• Generate and analyze reports from the EHR system to assist in clinical and administrative decision-making.
• Document all user requests, troubleshooting steps, and resolutions in the ticketing system.

Requirements

• Bachelor's degree in Health Information Technology, Computer Science, Healthcare Administration, or a related field preferred.
• 2+ years of experience supporting EHR systems in a healthcare setting.
• Basic knowledge of SQL to build, manage and maintain reporting with the EHR.
• Strong understanding of healthcare workflows and how they integrate with EHR systems.
• Excellent communication and interpersonal skills for providing support to healthcare professionals.
• Problem-solving skills with the ability to troubleshoot and resolve technical issues.
• Knowledge of healthcare data security, privacy regulations (HIPAA), and data integrity best practices.

Nice-to-haves

• Relevant certifications in EHR systems (e.g., EPIC, Cerner, Allscripts) are a plus.
• Previous experience in a healthcare IT support role.
• Experience with EHR system implementation and/or customization.
• Project management or change management experience is a plus.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance