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UnitedHealth Group
posted about 2 months ago
About the position
The EHR Systems Analyst at UnitedHealth Group is responsible for managing and supporting the electronic health record (EHR) system, specifically Athenahealth. This role involves collaborating with clinical and administrative staff to ensure the EHR system meets the needs of the organization, providing user support and training, and leading EHR initiatives and projects. The analyst will also perform routine system administration, troubleshoot issues, and engage with vendors for EHR solutions.
Responsibilities
- Perform administration of EHR user accounts, access permissions, and roles assignment.
- Create new Provider profiles, including configurations and enrollments.
- Build, deploy, and maintain clinical templates and customizations.
- Participate in the development and testing of updates and new features.
- Lead or participate in new EHR initiatives and projects.
- Train new employees and providers on EHR system and general IT practices and policies.
- Track and resolve issues submitted to EHR support Tier 1+ and conduct training sessions as needed.
- Communicate EHR updates, new release documentation, and outages to appropriate user groups.
- Develop and maintain documentation for training and process improvement.
Requirements
- High School Diploma/GED (or higher)
- 2+ years of electronic health records (EHR) experience, including configuration and maintenance of EHR systems.
- 1+ year(s) of experience with basic computer software or Microsoft Office suite.
Nice-to-haves
- Ability to customize and configure systems to support clinic workflow and clinical best practices.
- Ability to evaluate and analyze system features and functionality for problem resolution.
- Ability to maintain a flexible schedule that will include some evening and weekend hours.
- Knowledge of industry best practices related to patient flow and staffing roles.
- Exceptional computer skills, particularly in all Microsoft Office software.
Benefits
- Comprehensive benefits package
- Career development opportunities
- Diversity and inclusion initiatives
