EIT Service & Engagement

$60,000 - $120,000/Yr

Target - Westwood, MA

Full-time - Entry Level

Westwood, MA

General Merchandise Retailers

About the position

The Service & Engagement Executive Team Leader at Target is responsible for leading a team focused on delivering exceptional guest service and engagement. This role involves managing guest interactions, driving sales growth, and ensuring a seamless shopping experience across various service channels. The leader will cultivate a guest-first culture, oversee team training and development, and utilize business insights to enhance service delivery and guest satisfaction.

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations.
• Drive total store sales and understand the role in sales growth and how departments contribute to store profitability.
• Anticipate staffing needs, talent plan, and recruit for both long and short term.
• Manage leaders to follow-up on training completion and provide continuous education opportunities.
• Engage in consistent and meaningful development conversations throughout the Service and Engagement Team leader career path.
• Personalize recognition and appreciation to reinforce critical guest service behaviors.
• Establish a culture of accountability through clear expectations and performance management.
• Understand business reporting and guest insights to troubleshoot and follow-up on opportunity areas.
• Quickly respond to negative guest shopping experiences and ensure team support.
• Own schedules that follow the scheduling allocation and guidelines to support peak traffic times.
• Manage the store experience by anticipating staffing or scheduling needs based on guest traffic and sales fluctuations.
• Champion physical and digital offerings to enhance the shopping experience.
• Enable the team to stay up-to-date on major promotions, brand launches, and events.
• Utilize guest survey reporting tools to drive change in key areas impacting guest experience.
• Lead the team to deliver an efficient and hassle-free guest pick-up experience.
• Work a schedule that aligns with guest and business needs, including early mornings, evenings, and weekends.
• Demonstrate a culture of ethical conduct, safety, and compliance.

Requirements

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict and hold others accountable
• Ability to relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis and decision making
• Ability to learn and adapt to current technology needs
• Ability to manage workload and prioritize tasks independently and with a team

Nice-to-haves

• Experience in retail management
• Knowledge of guest service fundamentals
• Experience in recruiting and talent management

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance
• 401(k) plan
• Employee discount
• Short term and long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation