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EJD Key Account Support Representative
Ace Hardware - Oak Brook, IL
posted 2 months ago
About the position
The Key Account Support Representative at Emery Jensen Distribution plays a crucial role in providing customer-facing and back-office support to the company's largest accounts. This position is designed to enhance the ease of doing business with Emery Jensen, ensuring that customer needs are met efficiently and effectively. Located in Oak Brook, IL, the representative will work closely with Key Account Managers and customers to resolve issues, improve service levels, and support the overall growth of the business.
Responsibilities
- Provide support for Key Account Managers and Customers.
- Respond promptly and resolve all issues with assigned accounts relating to supply chain problems, ordering issues, pricing, website access, events, etc.
- Provide ad hoc reporting as required by assigned customers and Key Account or Territory Managers.
- Proactively identify and drive service level and revenue-generating improvements for assigned customers.
- Procure documents, complete forms and assist in the creation of materials required to participate in Emery Jensen shows as well as shows hosted by national accounts.
Requirements
- Bachelor's Degree in Business or related field (commensurate experience considered) and/or 2-3 years of account management support.
- High-end/high-touch retail or face-to-face customer experience is a plus.
- Excellent interpersonal and written/verbal communications skills with customers and colleagues.
- Responsiveness and follow through to support internal and external stakeholders.
- Customer-centric attitude.
- Detail-oriented and extremely organized self-starter able to thrive in a fast-paced entrepreneurial environment.
- Proven ability to manage multiple tasks, solve problems and meet deadlines.
- Expert user of Excel, Access and Power Point; Proficient with Word, Outlook and Live Meeting; Working knowledge of SAP experience is highly desirable.
Benefits
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Tuition reimbursement
- Paid time off
- Work from home
- Employee assistance program
- Vision insurance
- Employee discount
- Life insurance
- Paid sick time
