EJD Key Account Support Representative

$41,600 - $52,000/Yr

Emery Jensen Distribution - Oak Brook, IL

Full-time - Entry Level

Remote - Oak Brook, IL

5,001-10,000 employees

About the position

The Key Account Support Representative at Emery Jensen Distribution plays a crucial role in providing customer-facing and back-office support to the company's largest accounts. This position is designed to enhance the ease of doing business with Emery Jensen, ensuring that customer needs are met promptly and effectively. Located in Oak Brook, IL, this full-time role involves collaboration with Key Account Managers and customers to resolve issues, improve service levels, and support the overall growth of the business.

Responsibilities

• Provide support for Key Account Managers and Customers.
• Respond promptly and resolve all issues with assigned accounts relating to supply chain problems, ordering issues, pricing, website access, events, etc.
• Provide ad hoc reporting as required by assigned customers and Key Account or Territory Managers.
• Proactively identify and drive service level and revenue-generating improvements for assigned customers.
• Procure documents, complete forms and assist in the creation of materials required to participate in Emery Jensen shows as well as shows hosted by national accounts.

Requirements

• Bachelor's Degree in Business or related field (commensurate experience considered) and/or 2-3 years of account management support.
• High-end/high-touch retail or face-to-face customer experience is a plus.
• Excellent interpersonal and written/verbal communications skills with customers and colleagues.
• Responsiveness and follow through to support internal and external stakeholders.
• Customer-centric attitude.
• Detail-oriented and extremely organized self-starter able to thrive in a fast-paced entrepreneurial environment.
• Proven ability to manage multiple tasks, solve problems and meet deadlines.
• Expert user of Excel, Access and Power Point; Proficient with Word, Outlook and Live Meeting; Working knowledge of SAP experience is highly desirable.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance