Electrical Engineering Services - District Support Engineer

$109,800 - $145,000/Yr

Eaton Corporation - Pleasanton, CA

Full-time - Mid Level

Pleasanton, CA

Electrical Equipment, Appliance, and Component Manufacturing

About the position

Eaton's Electrical Engineering & Services Division is currently seeking a District Support Engineer in Pleasanton, CA. In this role, you will oversee the day-to-day operations of the office, which includes managing field service manpower, engineering, and sales support for the operation. You will play a crucial role in assisting with the District's job schedule and backlog, which involves preparing job plans, budgets, schedules, and personnel requirements. Additionally, you will collaborate with the District Manager and Coordinator to develop short-term business financial forecasts, implement the annual profit plan, and create cost estimates for proposals and negotiations. As a District Support Engineer, you will provide technical support for Field Service Representatives and Operation's Coordinators as they execute jobs. It is essential to provide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities to ensure proper expense and time allocation. You will also be responsible for maintaining all service equipment, including test equipment and tools, to meet specifications such as EBE and ISO requirements, ensuring they are in good working condition and maintaining sufficient inventory to respond to standard calls. Building and maintaining effective relationships with customers is a key aspect of this role. You will support Sales with initial and follow-up quotations for customers and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district. You will also provide customers with basic applications information via phone or on-site consultation and be available for 24-hour on-call duty to respond to emergency situations with minimal notification. Your ability to develop and maintain strong working relationships with customers, authorized service shops, and other service organizations will be vital to ensuring customer satisfaction. Safety consciousness in equipment handling and electrical procedures is paramount, especially in the diverse work sites you will encounter.

Responsibilities

• Oversee day-to-day operations of the office, including field service manpower, engineering, and sales support.
• Assist in managing the District's job schedule and backlog, including preparation of job plans, budgets, schedules, and personnel requirements.
• Provide technical support for Field Service Representatives and Operation's Coordinators during job execution.
• Prepare timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities.
• Maintain all service equipment, including test equipment and tools, to meet specifications and ensure they are in good working condition.
• Develop and maintain effective relationships with customers and support Sales with quotations.
• Interface and coordinate with other plants and business units to procure parts and services for the district.
• Provide customers with basic applications information via phone or on-site consultation.
• Be available for 24-hour on-call duty and respond to emergency situations with minimal notification.
• Demonstrate safety consciousness in equipment handling and electrical procedures.

Requirements

• High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems, or completion of accredited trade school with 9 or more years of experience in the same field.
• Must possess and maintain a valid driver's license.
• Must be legally authorized to work in the United States without company sponsorship now or in the future.

Nice-to-haves

• Bachelor's degree in engineering (electrical, mechanical or engineering technology).
• 5+ years leading and managing large service engineering projects of complex scope.
• Strong technical knowledge and understanding of the Electrical and EESS industry, products, and solutions.

Benefits

• Health and Welfare benefits
• Retirement benefits
• Paid and unpaid time away from work