Electrical Engineering Tech I

$62,400 - $83,200/Yr

Excelitas Technologies - Gaithersburg, MD

Full-time - Entry Level

Gaithersburg, MD

5,001-10,000 employees

Merchant Wholesalers, Durable Goods

About the position

The Electrical Engineering Tech I position at Excelitas Technologies involves performing preventative and demand maintenance on industrial lighting systems. The role requires providing technical support to customers, both remotely and on-site, and includes responsibilities such as troubleshooting, documentation, and customer interaction. This position is critical in ensuring high customer satisfaction and effective service delivery in the field of photonic innovation.

Responsibilities

• Perform preventative and demand maintenance on industrial light equipment.
• Provide technical support for customers via phone and email.
• Prepare quotes for service tasks and repairs.
• Evaluate and repair electromechanical industrial special lighting equipment.
• Conduct on-site preventative maintenance, startup, and training services.
• Document work including scope of damage/repair and test/fault reports in SAP and CRM.
• Execute assembly of electromechanical equipment for custom projects as needed.
• Maintain high levels of customer satisfaction through interactions.
• Coordinate with internal teams such as sales and customer service when required.
• Support goods receiving and shipping in the service department.

Requirements

• Associate's degree in a related area with 2 years of related experience, or high school graduate with 5 years of hands-on electrical and mechanical experience.
• Experience in handling in-house service orders is mandatory.
• Experience in handling on-site commission support is preferred.
• Demonstrated mechanical and technical aptitude.
• Experience in reading electrical schematics and working with standard electrical test equipment.
• Good knowledge of fault analysis and electrical and mechanical troubleshooting.
• Experience working with 3 phase 480V equipment.
• Ability to travel on short notice and possibly for extended stays.
• Good planning and organization skills.
• Proficient in Microsoft Word and Outlook.
• Ability to communicate technical information effectively in verbal and written formats.
• Independent and committed work ethic with a self-starter mentality.
• Ability to lift at least 75 lbs.
• Ability to distinguish colors on electrical components.

Nice-to-haves

• Additional knowledge of pneumatics, hydraulics, or electronics.
• Knowledge in occupational safety and machine controls (PLC technology).
• Experience with CRM and SAP.

Benefits

• Competitive hourly pay range of $30.00 - $40.00/hr depending on experience.
• Equal Opportunity/Affirmative Action Employer policies.