Electrical Field Service Engineer

Actalent - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

10,001+ employees

Administrative and Support Services

About the position

The Field Service Engineer role at Actalent involves installing and modifying equipment at customer facilities, providing technical assistance, and troubleshooting issues to ensure effective service delivery. The position requires significant travel and offers opportunities for professional growth through hands-on experience in the field.

Responsibilities

• Installs new or modified equipment at customer's facility.
• Reviews performance reports and documentation from customers and field representatives.
• Analyzes review and inspection findings to determine the source of the problem, recommending repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering teams.
• Provides on-site technical assistance to troubleshoot and repair equipment.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and processes.
• Develops service handbooks and bulletins based on field investigations and engineering changes.
• Acts as a communication link between the customer and the company to ensure effective service.

Requirements

• 3+ years of previous field service experience
• Electrical experience in a commercial setting
• Ability to read blueprints
• Knowledge of electrical wiring and conduit requirements
• Understanding of sensors and operating mechanisms
• Previous experience troubleshooting motors

Benefits

• Tuition reimbursement