Electrical Helpdesk Engineer

$65,000 - $65,000/Yr

(Not Available) - Westminster, SC

Full-time

Westminster, SC

About the position

The Electrical Helpdesk Engineer plays a crucial role in providing technical support for customers and internal technicians, focusing on PLC, computer, and motor controls. This position involves troubleshooting, remote assistance, and on-site visits to ensure customer satisfaction and operational efficiency.

Responsibilities

• Supports customers/internal technicians on all PLC, Computer and electrical motor control issues via remote access.
• Supports customers/internal technicians by manning helpdesk calls, 24/7 on a scheduled basis.
• Provides technical support for other internal departments, including Projects, Parts, and R&D.
• Travels to customer site (on short notice) to resolve issues.
• Keeps accurate records of customer/internal technician trouble calls via database software.
• Participates in locating, quoting, selling, and installing a wide variety of Engineering Services (ES1) meeting minimum revenue quota.
• Writes procedures for customer troubleshooting issues.
• Writes technical procedures for internal Technicians, Helpdesk, and customers.
• Designs methods for continuous improvements to reduce customer downtime and ensure customer satisfaction.

Requirements

• 2-4 year technical degree preferred
• 3 years electrical/technical position on poultry equipment and/or electrical motor controls
• 5 years electrical motor controls experience
• Mechanical and technical knowledge of company equipment preferred
• Ability to read electrical schematics
• Capability of PLC programming
• Proficient computer skills
• Current knowledge of electrical motor controls
• Bilingual proficiency
• Willingness to travel on short notice

Benefits

• Salary starting at $65k per year