Boise Cascade - Boise, ID
posted 3 months ago
Boise Cascade Building Materials Distribution is seeking an Electronic Commerce Specialist to support its e-Commerce activities. This role is pivotal in building and leveraging relationships with both internal and external customers, ensuring smooth operations in Electronic Data Interchange (EDI) processes. The position can be based out of either Boise, Idaho, or Billerica, Massachusetts. The Electronic Commerce Specialist will be responsible for monitoring the EDI Support mail folder, resolving EDI issues, and taking ownership of problems within assigned areas. This includes promptly identifying and escalating issues to other EDI team members or management as necessary. The specialist will also track and communicate EDI issues and their outcomes to end users and the EDI team, ensuring that operations run smoothly even when other EDI staff are unavailable. In addition to supporting internal customers such as branch and division administrative personnel, buyers, and sales representatives, the specialist will gather system and EDI information to identify root causes of processing issues and propose solutions. The role requires collaboration with BMD personnel to identify new EDI processes that save time and enhance efficiency. The Electronic Commerce Specialist will also monitor scheduled and manual EDI processes, resolve exception reports, and assist with maintaining trading partner relationships, including adding new partners and synchronizing item data. The position emphasizes a strong commitment to safety, quality, environmental awareness, and continuous process improvement, with additional duties assigned as necessary.