Electronic Data Interchange (EDI) Specialist

Samtec - New Albany, IN

Full-time

New Albany, IN

Electrical Equipment, Appliance, and Component Manufacturing

About the position

The EDI/B2B Analyst at Samtec, Inc. is responsible for managing and optimizing Electronic Data Interchange (EDI) processes and B2B transactions. This role involves direct interaction with internal teams and external trading partners to ensure compliance with EDI standards, troubleshoot issues, and enhance overall efficiency in data interchange activities.

Responsibilities

• Analyzing exception errors on daily reports and working to reduce these errors.
• Providing support to various client departments to answer B2B-related questions and concerns.
• Acting as a liaison to external B2B Trading Partners, including production problem resolution and transaction testing.
• Auditing, testing, and resolving ANSI X.12 issues for compliance.
• Educating trading partners as needed and delegating non-B2B issues to appropriate resources.
• Managing global issues affecting multiple trading partners and collaborating with relevant third parties.
• Testing software upgrades, development changes, new documents, and special reporting.
• Implementing current and additional transaction sets and maintaining EDI Guidelines for ANSI X.12/EDIFACT documents.
• Serving as an escalation point for the Functional Acknowledgment (997) Reconciliation process.
• Notifying internal customers of any relevant issues and analyzing technical issues concerning the 997 process.
• Conducting research on software and hardware products to support purchasing efforts.
• Serving as the escalation person for the daily audit of B2B processes, including root cause analysis and resolution of processing errors.
• Troubleshooting errors using EDI, communication, and application software.

Requirements

• A bachelor's degree or related work experience.
• 2+ years of experience with EDI ANSI X.12/EDIFACT documents.
• Preferred experience with OpenText/GXS products, such as GXS Application Integrator, GXS Workbench, BizManager.
• Working knowledge of B2B processes, programs, and edits.
• High level of initiative with the ability to self-manage.
• Excellent analytical and design skills applicable to a complex business environment.
• Strong written and verbal communication, problem-solving, and time management skills.

Nice-to-haves

• Flexibility and adaptability; high capacity to support and work in a team environment.
• Demonstrates strong interpersonal and customer service skills.