Electronic Service Technician (Sales and Service Technician)

$50,000 - $50,000/Yr

Demant - Diagnostics Division - Corona, CA

Full-time - Entry Level

Corona, CA

About the position

e3 Diagnostics is seeking a Field Service Technician (Sales & Service Tech) to join our team. This position is responsible for providing technical support and service for audiological instrumentation, including calibration, maintenance, and repairs. The technician will work independently within a designated territory, primarily covering Orange County, Riverside County, and San Bernardino County, and will be the key point of contact for customers regarding their equipment needs.

Responsibilities

• Responsible for calibration, maintenance, equipment repairs and installations on a wide range of audiology equipment.
• Build and maintain customer relationships, providing service and technical support for all e3 equipment offerings.
• Ensure calibration and preventative maintenance is completed as scheduled according to service agreements.
• Collaborate with Office Administrator to ensure scheduling of equipment calibrations is as required.
• Maintain accurate records of customer contact and equipment.
• Prospect for new service and generate sales leads for Regional Sales Manager follow up.
• Travel to customer locations within assigned territory, working independently with minimal supervision.
• Responsible for calibration of equipment received at the regional office; schedule return to customer when completed.

Requirements

• High school diploma or GED required.
• 2 year Technical or Engineering degree or related experience required in lieu of degree/certificate.
• Effective verbal & written communication skills with a professional appearance.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite and database management systems.
• Must have a valid driver's license and maintain a clear driving record.

Nice-to-haves

• Experience in customer service for at least 1 year.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance