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Electronics Repair Technician
uBreakiFix - Comstock Park, MI
posted about 2 months ago
About the position
The Electronics Repair Technician at uBreakiFix is responsible for diagnosing, troubleshooting, and repairing various electronic devices while ensuring high levels of customer satisfaction. This role offers an opportunity for career advancement within a rapidly growing company that values internal promotions. No prior technical expertise is required as training will be provided, making it suitable for self-motivated individuals who are eager to learn and take on new challenges.
Responsibilities
- Diagnose, troubleshoot and repair devices with provided training.
- Provide recommendations for problem resolution.
- Explain complex issues to customers in a simple manner.
- Provide pricing estimates to customers.
- Greet customers in a friendly manner and maintain a positive work environment.
- Answer phone calls to the store professionally and courteously.
- Ensure customers have an enjoyable experience by providing superior customer service.
- Utilize the point of sale system to maintain accurate customer records and repair statuses.
- Maintain the cleanliness and professional appearance of the store.
Requirements
- Outstanding customer service skills.
- Excellent technical, problem solving, and analytic skills.
- Exceptional organizational skills.
- Strong written and oral communication skills.
- Ability to work well in a team environment.
- Ability to work flexible hours, including weekends and holidays.
Nice-to-haves
- Experience with Microsoft Office (1 year preferred).
- Customer service experience (1 year preferred).
- High school diploma or equivalent.
Benefits
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
