Eligibility Assistant - Receptionist

$29,120 - $29,120/Yr

Dfr - Muncie, IN

Full-time - Entry Level

Muncie, IN

1,001-5,000 employees

Food Services and Drinking Places

About the position

The Eligibility Assistant position at Knowledge Services involves providing essential office support and customer service for the Division of Family Resources (DFR). This role is crucial in assisting clients applying for public assistance programs such as TANF, SNAP, and Medicaid. The assistant will interact directly with clients and office staff, ensuring accurate processing of applications and maintaining a welcoming environment for visitors.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Requirements

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the workplace
• Ability to multi-task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background

Nice-to-haves

• Previous experience as a Customer Service Representative
• Experience as a Cashier
• Experience as a Clerk
• Experience as an Administrative Assistant
• Experience as a Receptionist
• Experience in a Front Office setting

Benefits

• Paid time off