Eligibility Operations Worker - Alliance

State of Nebraska - Alliance, NE

Full-time

Alliance, NE

Executive, Legislative, and Other General Government Support

About the position

The Eligibility Operations Worker at the State of Nebraska plays a vital role in helping individuals access essential services through the Economic Assistance and Medicaid programs. This position involves determining eligibility for various assistance programs, ensuring that Nebraskans receive the necessary support for their basic daily needs. The role requires a commitment to excellent customer service and the ability to work with detailed documents and processes.

Responsibilities

• Participate in 6-8 weeks of paid training to prepare for determining eligibility for assistance programs.
• Review applications for assistance and verify or update financial and demographic information through electronic, phone, or in-person exchanges.
• Utilize call center software and phones, including automated call distribution and voice response systems, in Customer Service Centers.

Requirements

• 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education, or a closely related field, OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance, or rehabilitation claims, OR a combination of education and experience in the above areas.
• Knowledge of customer service principles and interviewing practices.
• Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook.

Nice-to-haves

• Experience in the field of human services or case management.
• Experience determining eligibility for financial assistance programs.

Benefits

• Comprehensive package of pay and benefits.
• Paid time off.
• Retirement opportunities.
• Professional development opportunities.