Eligibility Specialist - Benefit Processor

$37,440 - $37,440/Yr

Dfr - Valparaiso, IN

Full-time - Entry Level

Valparaiso, IN

1,001-5,000 employees

Food Services and Drinking Places

About the position

The Eligibility Specialist position at Knowledge Services involves assisting Indiana residents in processing applications for public assistance programs such as TANF, SNAP, and Medicaid. The role is crucial in determining eligibility for these programs and requires strong organizational and analytical skills. The position offers an opportunity to make a significant impact in the community while providing a pathway for career advancement through extensive training.

Responsibilities

• Gather data for all relevant assistance programs either face-to-face or via phone with clients.
• Verify all information is gathered accurately and meets state policies.
• Obtain release forms and medical records as needed.
• Verify income, assets, and other financial/legal documents.
• Review regulations and program requirements with clients.
• Utilize automated program to determine eligibility of state assistance programs.
• Data entry into state database.
• Respond to all inquiries in a timely manner via phone or email.

Requirements

• Highly organized and analytical team player.
• Previous Case Manager experience is a plus.
• Strong written and verbal skills.
• Solid computer skills, Microsoft Office proficiency.
• Basic math skills.
• Case management skills.
• Independent worker who is a self-starter that is reliable and dependable.
• Strong customer service background with a professional demeanor.
• High School Diploma or GED required; prefer a Bachelor or Associate degree in Counseling or Social Services.
• 2 years' experience in a social service environment, state or local government is desired.

Nice-to-haves

• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.

Benefits

• Paid time off