EMServices Specialist

$50,110 - $75,164/Yr

Cleveland Brothers Equipment Co - Murrysville, PA

Full-time - Mid Level

Murrysville, PA

11-50 employees

Repair and Maintenance

About the position

The EMServices Specialist at Cleveland Brothers is a pivotal role designed to support the dealership and its customers through specialized services. This position serves as the primary contact for the dealership and the sales force, providing professional support and recommendations to help customers reduce owning and operating costs while enhancing equipment uptime and availability.

Responsibilities

• Utilize the CAT Service Information System (SIS) and Service Data to recommend preventative maintenance services needing scheduled.
• Coordinate with service departments and customers to facilitate and prioritize services.
• Develop, generate, and review accurate monthly and annual reports as required.
• Interact with Cleveland Brothers personnel and customers on a daily/weekly or as needed basis.
• Provide professional and timely communications via phone, e-mail, or in person.
• Support CAT Inspect tool with training and occasional travel throughout the territory.
• Substitute for other positions and other functions as assigned by necessity.

Requirements

• Proficient with Microsoft Office applications.
• Strong verbal, written, technical, analytical, and administrative skills.
• Ability to prioritize duties and work both independently and within a team.
• Strong self-starting, interpersonal, professional communication, and multi-tasking skills.

Nice-to-haves

• Administrative, business, technical, or training degree preferred, or an equivalent combination of training and experience.

Benefits

• Profit sharing
• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance