Embedded Product Support Engineer

Car Keys Express - Louisville, KY

Full-time - Mid Level

Hybrid - Louisville, KY

251-500 employees

Wholesale Trade Agents and Brokers

About the position

The Embedded Product Support Engineer plays a crucial role in the New Product Introduction (NPI) team within the R&D organization, responsible for managing the launch and ensuring the quality of embedded products post-launch. This position involves interfacing with various teams to ensure reliable product performance and addressing any issues that arise during production and from the field.

Responsibilities

• Manage creation and testing of new product prototypes prior to rollout.
• Manage and execute firmware deployment.
• Create technical procedures and provide training to operators.
• Manage the design of reliable and robust production equipment, including PCB flash programming fixtures.
• Track down and address root causes of product quality issues.
• Interface with production to identify areas of improvement.
• Take part in weekly meetings to understand ongoing issues.
• Monitor failure rates, investigating trends and implementing fixes where necessary.
• Undertake any training as deemed necessary by the company.

Requirements

• Bachelor's or Master's degree in Computer Engineering, Computer Science, Electrical Engineering, Electrical Engineering Technology or equivalent experience.
• At least 3 years of industry experience that demonstrates success delivering embedded projects.
• Excellent work ethic and hands-on capability.
• Ownership and accountability with a results-oriented mindset.
• Excellent fault finding and root cause analysis ability.
• Team player with excellent communication and collaboration skills.
• Knowledge of RF signal transmission including modulation schemes, digital encoding techniques, packet data formatting, and error correction.
• Must have and maintain a valid driver's license and an acceptable and safe driving record.

Nice-to-haves

• Experience programming embedded systems.
• Familiarity with bug tracking systems (e.g. Bugzilla).
• Experience with programming languages (e.g. C, Python, JavaScript, etc.).
• Familiarity with AWS databases (e.g. Aurora MySQL, DynamoDB).
• Familiarity with AWS services (e.g. Lambda functions, S3, Route 53, Cognito).
• Familiarity with front-end web frameworks (e.g. Angular, React, etc.).
• Familiarity with encryption and hashing algorithms.
• Experience with revision control/code management systems (Git, SVN, etc.).
• Familiarity with IDA/Ghidra, ASM, Decompilers.
• Usage of lab equipment including oscilloscopes, logic analyzers, and spectrum analyzers.

Benefits

• Hybrid work environment allowing some remote work.
• Access to R&D lab when on-site.