Emerg Dept Hospitality Partner-PT-Day

Hackensack Meridian Health - Neptune City, NJ

Full-time

Neptune City, NJ

Hospitals

About the position

The Emergency Department Hospitality Partner at Hackensack Meridian Health plays a crucial role in enhancing patient experience within the Emergency Department. This position focuses on maintaining a clean and welcoming environment, serving meals to patients, and ensuring effective communication between support services and clinical staff. The role emphasizes customer service, professionalism, and empathy, contributing to the overall mission of transforming healthcare and serving the community.

Responsibilities

• Responds to calls for housekeeping problems such as spills and specific departmental needs.
• Maintaining stock of paper and cleaning supplies.
• Policing public restrooms, stocking toilet paper and paper towels as needed.
• Provide communication between clinical staff and Environmental Services.
• Provide communication between clinical staff and Food & Nutrition, specifically with monitoring patient diet orders.
• Police pantries and restock pantry items as needed.
• Provides quality customer service to customers by providing one-on-one attention to detail.
• Proactively round on patients to explain patient diets.
• Handle immediate service recoveries and triage concerns to appropriate departments/clinical partners.
• Prioritize patients with extensive hold times to ensure they are as comfortable as possible.
• Assist in decluttering the Emergency Department by removing stretchers in hallways, removing equipment from hallways from hallways or patient areas.
• Build and maintain relationships with support services and clinical team members to ensure patients have a seamless experience in the Emergency Department.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs or equivalent experience.

Benefits

• Tuition reimbursement
• Employee discounts
• Generous sign-on bonus
• Scheduling flexibility