Emergency Communications Dispatcher-Temporary

Arizona Employer Plans - Wellton, AZ

Full-time

Wellton, AZ

About the position

This position involves performing technical work in public safety communications under close supervision. The role is responsible for operating various communication systems, managing emergency and non-emergency calls, and dispatching appropriate personnel to respond to incidents. It requires maintaining awareness of law enforcement activities and ensuring the confidentiality of sensitive information.

Responsibilities

• Operate fixed base communications equipment including CAD and 911 systems.
• Answer incoming emergency and non-emergency calls.
• Interview callers to gather details and prioritize calls for service.
• Calm and counsel distraught callers in emergency situations.
• Dispatch emergency responders and relay pertinent information to law enforcement personnel.
• Monitor radio channels and provide immediate information and assistance.
• Maintain status and awareness of Sheriff's patrol units and monitor alarms.
• Track the location and activities of all officers on duty.
• Log messages transmitted and received and enter emergency assistance calls into CAD incident logs.
• Input and update information into NCIC computer systems and law enforcement databases.
• Retrieve information from automated files for checks on warrants, driver licenses, and vehicle registrations.
• Compose, send, and receive messages via criminal justice computer system.
• Operate and maintain telephone recording system.
• Follow departmental policies and procedures in providing assistance to law enforcement and emergency services personnel.
• Notify other State/Federal and regional agencies as directed.
• Notify administration on critical incidents.
• Read and interpret maps to assist in locating geographical areas for public and law enforcement personnel.
• Perform various clerical tasks and maintain security and confidentiality of sensitive information.

Requirements

• Technical proficiency in operating communication equipment and systems.
• Ability to handle emergency situations calmly and effectively.
• Strong communication skills for interviewing callers and relaying information.
• Familiarity with law enforcement procedures and protocols.
• Ability to maintain confidentiality and security of sensitive information.

Nice-to-haves

• Experience in public safety communications or dispatching.
• Knowledge of criminal justice computer systems and databases.
• Familiarity with geographical mapping systems.