Emergency Communications Dispatcher-Temporary

About the position

This position involves performing technical work in public safety communications under close supervision. The role is responsible for operating various communication systems, managing emergency and non-emergency calls, and dispatching appropriate personnel to respond to incidents. It requires maintaining awareness of law enforcement activities and ensuring the confidentiality of sensitive information.

Responsibilities

• Operate fixed base communications equipment including CAD and 911 systems.
• Answer incoming emergency and non-emergency calls.
• Interview callers to gather details and prioritize calls for service.
• Calm and counsel distraught callers in emergency situations.
• Dispatch emergency responders and relay pertinent information to law enforcement personnel.
• Monitor radio channels and provide immediate information and assistance.
• Maintain status and awareness of Sheriff's patrol units and monitor alarms.
• Track the location and activities of all officers on duty.
• Log messages transmitted and received and enter emergency assistance calls into CAD incident logs.
• Input and update information into NCIC computer systems and law enforcement databases.
• Retrieve information from automated files for checks on warrants, driver licenses, and vehicle registrations.
• Compose, send, and receive messages via criminal justice computer system.
• Operate and maintain telephone recording system.
• Follow departmental policies and procedures in providing assistance to law enforcement and emergency services personnel.
• Notify other State/Federal and regional agencies as directed.
• Notify administration on critical incidents.
• Read and interpret maps to assist in locating geographical areas for public and law enforcement personnel.
• Perform various clerical tasks and maintain security and confidentiality of sensitive information.

Requirements

• Technical proficiency in operating communication equipment and systems.
• Ability to handle emergency situations calmly and effectively.
• Strong communication skills for interviewing callers and relaying information.
• Familiarity with law enforcement procedures and protocols.
• Ability to maintain confidentiality and security of sensitive information.

Nice-to-haves

• Experience in public safety communications or dispatching.
• Knowledge of criminal justice computer systems and databases.
• Familiarity with geographical mapping systems.