Emergency Communications Specialist I

Weld County • Greeley, CO

392d • $56,930 - $72,010

About The Position

The Emergency Communications Specialist I is a vital role within the Weld County Regional Communications Center, responsible for managing emergency and non-emergency calls, providing support to first responders, and ensuring effective communication during critical situations. This position requires a high level of composure, attention to detail, and a commitment to public service in a fast-paced environment.

Requirements

• High School Diploma/GED
• 2 years of experience in a customer service focused role.
• Ability to type at least 40 words per minute with 98% accuracy.
• Driver License, Valid and in State and maintain for the duration of employment.
• Obtain CCIC/NCIC Certification within 30 days and maintain for the duration of employment.
• Obtain International Academies of Emergency Dispatch Emergency Medical Dispatch Certification within 90 days and maintain for the duration of employment.

Nice To Haves

• Previous experience as an emergency communications specialist.

Responsibilities

• Promptly answers incoming emergency and non-emergency phone calls.
• Quickly assesses the situation being reported and determines the correct course of action.
• Efficiently generates accurate calls for service or updates existing calls by entering incident details into the computer aided dispatch system.
• Continually monitors and quickly responds to radio traffic.
• Accurately tracks unit activity and status.
• Ensures the timely and accurate dissemination of information.
• Monitors a variety of public safety communications systems to support the delivery of public safety services.
• Quickly and accurately executes requests from field units.
• Remains calm and composed at all times.
• Provides exceptional customer service.
• Engages in ongoing continuing education.
• Follows WCRCC policies and procedures and Weld County Code.
• Maintains availability to work all shifts (days, evenings, nights, weekends, and holidays) with hours and days off subject to change, sometimes on short notice.
• Maintains on-call availability and the ability to report within 2 hours of being called in during scheduled on-call hours.
• Maintains availability to work overtime shifts as needed.
• Maintains consistent and reliable attendance during scheduled work hours.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED