Metropolitan Washington Airports Authority - Arlington, VA
posted 4 months ago
As an Entry-Level Emergency Communications Technician I, you will play a crucial role in the Public Safety Communications Center (PSCC) of the Office of Public Safety located at Ronald Reagan Washington National Airport. Your primary responsibilities will include receiving and creating calls for service, both emergency and non-emergency, and entering them into the Computer Aided Dispatch (CAD) system. You will communicate with first responders via radio, telephone, and email, ensuring quick and accurate responses to calls for service. This position is designed as a developmental level job within the Emergency Communications Technician career ladder, providing you with the opportunity to gain essential skills and knowledge in emergency communications. To become a Certified Emergency Communications Technician, you will need to complete and pass a series of training and certification requirements within 18 months of your hire date. This includes 960 hours of in-house, instructor-led classroom training covering various topics such as Technical Security, Call Taking, VCIN, Police Radio, and Fire Rescue Radio. Additionally, you will need to obtain certification as a National Crime Information Center (NCIC) and Virginia Criminal Information Network (VCIN) Operator, complete 80 hours of mandatory training, and successfully complete six months of independent work as an ECT I. Upon fulfilling these requirements, you will be eligible for a non-competitive promotion to the ECT II level. In this role, you will determine the nature of service requested and dispatch police, fire, or EMS units as needed. You will maintain contact with dispatched units, relaying information and coordinating mutual aid responses with participating jurisdictions. Administrative tasks will also be part of your responsibilities, including recording calls, preparing logs, and retrieving data from various databases. You will be expected to provide excellent customer service, remain calm in high-pressure situations, and perform multiple tasks simultaneously, such as speaking, listening, and typing. This position requires ongoing training to acquire and maintain necessary skills, and you will be expected to perform other duties as assigned.