Emergency Community Support Specialist

Lutheran Family Services - Lincoln, NE

Full-time - Entry Level

Hybrid - Lincoln, NE

Nursing and Residential Care Facilities

About the position

The Emergency Community Support Specialist plays a crucial role in providing and coordinating rehabilitative and support services for individuals involved or at risk of being involved in the Emergency Behavioral Health system. This full-time position requires the specialist to work 24/7, ensuring that clients receive the necessary support and services to aid in their recovery and integration into the community.

Responsibilities

• Develop integrated treatment team plans with clients, updating them monthly or as needed.
• Facilitate the implementation of clients' goals, including community living skills, daily living skills, interpersonal skills, vocational and educational skills, medication management, and more.
• Discuss discharge goals with clients and develop transition plans.
• Conduct required assessments for clients.
• Arrange and provide transportation for clients to various appointments related to their treatment plans.
• Develop crisis response and safety plans for each client.
• Assess client safety and respond to crisis and safety concerns as needed.
• Coordinate treatment activities with community agencies and treatment providers.
• Advocate for clients and partner with other service providers.
• Maintain a caseload while meeting monthly program billing requirements.
• Attend required meetings, trainings, and supervision sessions.
• Participate in on-call coverage, including holidays and weekends.
• Document all services and communications per program guidelines.
• Participate in Performance & Quality Improvement (PQI) activities as assigned.
• Abide by HIPAA regulations and ensure client confidentiality.

Requirements

• High school diploma or GED required; Bachelor's degree in Psychology, Sociology, or related Human Service field preferred.
• Two years of experience in a Human Services field or coursework in a related area may substitute for a Bachelor's degree.
• Crisis management experience preferred.
• Case management experience preferred.
• Excellent interpersonal, communication, and conflict resolution skills.
• Strong teamwork and adaptability skills.
• Excellent time management and problem-solving skills.
• Ability to work flexible hours to meet client needs.
• Ability to interact with high-risk behavioral health clients and provide de-escalation skills as needed.
• Integrity, professionalism, and confidentiality in all interactions.

Nice-to-haves

• Basic understanding of physical health issues and their impact on mental health/functioning.
• Knowledge of community organizations related to human services.
• Demonstrated understanding of and ability to work with people of diverse backgrounds.

Benefits

• Hybrid work environment (in-office, field, and remote).
• Company-issued laptop and cell phone.