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Emergency Dispatch Specialist (Overnights)
$58,240 - $60,320/Yr
Aquila Medical Services Limited - Aurora, CO
posted 2 months ago
Full-time - Entry Level
Aurora, CO
About the position
The Emergency Dispatch Specialist at Aquila Medical Services is responsible for managing emergency calls and coordinating medical transport services. This role requires prior experience in a Public Safety Answering Point (PSAP) environment, particularly with Emergency Medical Dispatch (EMD) certification. The position operates on a grave shift schedule, providing critical support in a fast-paced and dynamic environment.
Responsibilities
- Receive and prioritize calls for medical transport from the public and other agencies
- Gather pertinent information and accurately enter it into the computer-aided dispatch (CAD) system
- Dispatch appropriate personnel and resources to incidents based on established protocols
- Monitor the status of field units and provide updates as necessary
- Maintain accurate records of all calls, dispatches, and related activities
- Coordinate with other agencies, such as law enforcement and fire departments, to ensure effective response and communication
- Provide assistance and support to field units as needed
Requirements
- Proficient in operating phone systems and computer-aided dispatch (CAD) software
- Experience in dispatching, preferably in a public safety or emergency services environment
- Familiarity with GPS mapping software is a plus
- Possess a valid certificate in dispatching, especially EMD certification
- Knowledge of law enforcement procedures and protocols is beneficial
- Ability to negotiate and communicate effectively with callers in high-stress situations
- Excellent transcription skills to accurately record information received over the phone
- Demonstrated phone etiquette skills with the ability to remain calm and professional at all times
- Familiarity with medical terminology is advantageous for handling medical emergencies
- Strong conflict management skills to deescalate tense situations
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
