Emergency Dispatcher (Remote)

$55,000 - $55,000/Yr

HopeLink Behavioral Health - Oakton, VA

Part-time - Entry Level

Remote - Oakton, VA

About the position

The Emergency Dispatcher at HopeLink Behavioral Health is responsible for coordinating responses to behavioral health emergencies across Virginia. This role involves working with various teams and platforms to ensure efficient crisis intervention and support for individuals facing behavioral health challenges. The dispatcher plays a crucial role in monitoring requests, providing technical support, and ensuring effective communication among all parties involved in emergency responses.

Responsibilities

• Receive and process behavioral health emergency care coordination requests with PSAPs and mobile hubs.
• Monitor and provide technical support to mobile teams dispatching across the Commonwealth.
• Provide standardized safety checks with mobile teams in the field and coordinate with PSAPs regarding dispatch.
• Monitor the data platform for requests for mobile teams and regional Microsoft Teams applications for communications regarding dispatch.
• Coordinate with PSAPs regarding available resources for co-response.
• Update state data platform with case updates and dispositions.
• Provide a safe environment for staff to self-disclose, seek consultation, and appropriately address concerns.
• Participate in opportunities for professional development.

Requirements

• High School Diploma or GED
• Must pass a typing test of 40 wpm with no more than 6 errors and a software-based application skills test
• Strong communication and interpersonal skills for interaction with coworkers, supervisors, and the general public
• Experience in telephonic and text crisis management and call center environment preferred
• Demonstrated experience in a PSAP or similar environment is REQUIRED
• Awareness of or experience in the mental health substance abuse treatment systems
• Ability to exercise excellent independent judgment with minimal direct supervision
• Excellent oral and written communication skills
• Knowledge of substance abuse, mental health, and recovery issues and principles
• Cultural competence in working with diverse populations
• Ability to work individually and within a team environment and adjust to changes in workflow.

Nice-to-haves

• Spanish-speaking bilingual skills
• Experience in Virginia's mental health and substance abuse treatment systems

Benefits

• Professional development opportunities
• Recognition as one of the 50 Best Nonprofits to Work for in the U.S.