Cognizant Technology Solutions - Phoenix, AZ
posted 5 days ago
The Emergency Response Customer Service Representative II at Cognizant is responsible for providing exceptional support to riders in urgent and emergency situations, particularly in the context of autonomous vehicles. This role requires critical thinking, strong communication skills, and the ability to manage multiple tasks simultaneously while maintaining a calm demeanor under pressure. The representative will work closely with emergency response teams and utilize various tools to ensure a high-quality customer experience.