Employee Benefits Account Manager

USI Insurance Services - Bloomington, MN

Full-time - Mid Level

Bloomington, MN

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Employee Benefits Account Manager is responsible for managing insurance accounts and providing day-to-day support to clients. This role involves acting as the primary contact between clients and insurance carriers, ensuring compliance with various regulations, and managing the renewal process for group insurance contracts. The position requires proactive client engagement and the ability to analyze and recommend insurance products that best meet client needs.

Responsibilities

• Manage a book of business comprised of fully insured clients and some self-insured clients.
• Provide proactive, personalized support to assigned clients as the primary contact between clients and insurance carriers.
• Prepare materials for client meetings and educate clients on compliance topics including ERISA, COBRA, FMLA, 5500s, and Health Care Reform.
• Set up new group insurance contracts for existing or new clients.
• Manage the renewal process and prepare appropriate contractual changes.
• Implement and manage programs recommended by technical resources such as wellness and communications strategies.
• Market and place new benefit products as needed.
• Prepare client applications for review and determine the most appropriate carriers.
• Analyze and compare carrier quotes and coverage offerings, making recommendations to clients.
• Develop alternative strategies, plan modeling, and cost reduction opportunities.
• Champion client cross-selling initiatives and develop customer accounts.
• Conduct on-site meetings to communicate or administer benefit plans.
• Coordinate, manage, and attend client meetings both virtually and in person.
• Develop employee communications for renewal changes, enrollment procedures, and benefit clarifications.
• Provide resolution support and oversight for client issues such as contract clarifications and billing.

Requirements

• 2-4 years of experience in the employee benefits industry or related marketplace.
• Prior customer service experience is preferred.
• Must hold or be willing to earn a life and disability insurance license.
• Comfortable with internet-based programs and Microsoft Office products.
• Ability to set priorities and manage deadlines.
• Ability to work in a fast-paced, team environment with minimal instruction.
• Keep informed about industry information, technology, and trends.
• Ability to carry out complex tasks with many concrete and abstract variables.

Nice-to-haves

• College degree preferred.

Benefits

• Competitive pay and incentives.
• Employee reward and recognition programs.
• Award-winning wellness program.
• College scholarships for associates' children.
• Financial help in times of need.
• Generous paid time off policy.
• Paid family leave benefit.
• Paid holiday time.
• Health, welfare, and financial benefits including medical, dental, and vision insurance.
• 401(k) plan with flexible spending and health savings accounts.
• Short and long-term disability insurance.
• Life insurance and other unique employer-sponsored and voluntary programs.