Employee Benefits Account Manager

FBS HIG LLC - Richardson, TX

Full-time - Mid Level

Remote - Richardson, TX

11-50 employees

About the position

The Employee Benefits Account Manager at Higginbotham is responsible for managing client relationships and coordinating workflow with the sales team. This role involves servicing both new and existing accounts, facilitating the bid process for health products, and acting as a liaison between clients and third-party vendors. The position is remote but requires occasional travel to the Richardson, TX office.

Responsibilities

• Service assigned client base to establish rapport for in-depth client relationship.
• Coordinate workflow with assigned client service representative for clients and carriers.
• Coordinate bid process for existing clients for supplemental and group health products.
• Meet with clients for renewal process and make recommendations in the client's best interest.
• Act as a liaison between the client and third-party vendors of clients.
• Coordinate management of client accounts with HPS account team.
• Prepare group meeting and enrollment materials for clients.
• Plan, coordinate and conduct group meetings and employee enrollments.
• Effect changes in benefit plans as needed by client.
• Troubleshoot and resolve escalated issues (claims, eligibility, etc.) with third party vendors on behalf of client and their employees.
• Maintain quick communication with client via email/Internet/voice.
• Maintain awareness of new developments, changes with various carriers and new federal/state laws.
• Perform other duties as needed or required.

Requirements

• 3-5 years of Life & Health customer service experience required.
• General Lines - Life, Accident, Health and HMO license.

Benefits

• Generous employee benefits package
• Robust wellness program
• Employee ownership opportunities
• Career progression opportunity - potential for growth within the company