Employee Benefits Customer Service Representative

First State Community Bank - Washington, MO

Full-time

Washington, MO

Credit Intermediation and Related Activities

About the position

The Employee Benefits Customer Service Representative at First State Insurance Agency is a vital role responsible for providing administrative support to internal teams in delivering exceptional benefits solutions. This position requires a high level of professionalism and customer service skills to engage effectively with clients and colleagues, ensuring smooth processing of enrollments and eligibility changes while maintaining accurate records.

Responsibilities

• Engage with customers, colleagues, and supervisors on the phone and in person with a high level of professionalism and respect.
• Perform administrative activities on client accounts including processing enrollments and eligibility changes.
• Assist with record keeping and files for clients, including logging activities and documents in the agency management system and maintaining client disclosures for group accounts.
• Attain thorough understanding of internal processes and team members' responsibilities to accurately and effectively provide services to clients.
• Prepare requests for proposals by organizing data for quotes and reviewing current plan designs.
• Work with Account Manager in reviewing proposal requests and obtaining additional information needed for quotes.

Requirements

• Excellent customer service skills.
• Proficient in Microsoft Office.
• Exceptional written and verbal communication skills.
• Willingness to pass/maintain Life & Health insurance license.
• Strong sense of punctuality and attendance.
• High school diploma or GED.

Benefits

• Competitive pay and benefits package with variable compensation program based on team performance.
• 401(k) with generous employer match benefit.