Employee Benefits, Medicare - Account Coordinator

Full-time - Entry Level

Plant City, FL

10,001+ employees

About the position

Reporting to the Medicare Operations Lead, the role provides prompt, accurate and courteous service to support our clients and agents. The ideal candidate should have strong communication and organizational skills and thrive in a fast-paced environment.

Responsibilities

• Assists the Medicare Sales Team with day-to-day administrative and service-related items.
• Resolve member claim issues by collaborating with provider, billing office, medical group, and carrier.
• Communicate benefits options, eligibility, and enrollment procedures with clients.
• Performs regular claims audits and reconciliation.
• Assists with new sale implementations.
• Assists with EPIC information implementation, and renewal updates.
• Responsible for printing/binding of sales and renewal presentations and coordination of client communication materials.

Requirements

• Strong problem-solving skills.
• Excellent communication skills with the ability to provide clear, concise, and accurate information in both written and verbal format.
• Strong organizational and time management skills, along with a demonstrated attention to detail.
• Flexibility, willing to 'wear many hats' and assist team members in any capacity relating to client service.
• Ability to use multiple monitors to move quickly between software applications (Excel, Word, Adobe) and various web-based benefit administration systems.
• Ability to work independently and as a member of a team.
• Knowledge and experience with Applied Epic strongly preferred.

Nice-to-haves

• Previous insurance experience is preferred.
• Active Life/Health License preferred, willingness to obtain required.

Benefits

• Competitive compensation
• Industry leading healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering Hybrid Work Options
• Opportunities for Growth
• Parental Leave
• Generous Time Away