Employee Benefits Sr Account Manager

USI Insurance Services - Bloomington, MN

Full-time - Mid Level

Bloomington, MN

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Employee Benefits Senior Account Manager is responsible for managing complex employee benefit insurance accounts, serving as the primary contact for clients and insurance carriers. This role involves providing personalized support, negotiating renewals, and ensuring compliance with various regulations. The position requires strong communication skills and the ability to work in a fast-paced environment while managing multiple priorities.

Responsibilities

• Manage a complex book of business with various funding methods and increased levels of customization.
• Provide proactive, personalized support to assigned clients and act as the primary contact between clients and insurance carriers.
• Provide insurance expertise to clients and act as a knowledge resource for other members of the Account Management team.
• Manage client renewals and negotiate with carriers on behalf of clients.
• Lead client meetings regarding renewal and utilization results.
• Maintain regular client contact and attend client meetings in person.
• Engage clients with internal USI Technical Resources when appropriate.
• Educate, advise, and aid clients on all compliance topics, including ERISA, COBRA, FMLA, 5500s, and Health Care Reform.
• Conduct on-site meetings to communicate or administer benefit plans.
• Develop employee communications for renewal changes, enrollment procedures, and miscellaneous benefit changes or clarifications.
• Participate in peer review as both a participant and a reviewer of standards client deliverables.
• Develop training content and deliver it to the Account Management team.

Requirements

• 4+ years of experience in the employee benefits industry.
• College degree preferred.
• Prior customer service experience is preferred.
• Must hold or be willing to earn a life and disability insurance license.
• Comfortable with internet-based programs and Microsoft Office products.
• Ability to set priorities and manage deadlines.
• Ability to carry out complex tasks with many concrete and abstract variables.
• Ability to work in a fast-paced, team environment with minimal instruction.
• Ability to communicate in a clear, concise, and concrete way in front of an audience.
• Ability to define problems and generate potential solutions.
• Keep informed about industry information, technology, and trends.

Benefits

• Competitive pay and incentives
• Wellness program
• College scholarships for associates' children
• Financial help in times of need
• Generous paid time off policy
• Paid family leave benefit
• Paid holiday time
• Medical, dental, and vision insurance
• 401(k) plan
• Flexible spending and health savings accounts
• Short and long-term disability insurance
• Life insurance
• Unique employer-sponsored and voluntary programs