Booz Allen Hamilton - McLean, VA
posted 4 months ago
As an Employee Care Center HR Business Partner at Booz Allen, you will play a crucial role in providing high-touch, empathetic support to employees. Your primary responsibility will be to collaborate with colleagues across various Human Resources functions to address employee questions, concerns, and issues. You will deliver timely outreach and solutions to sensitive or complex inquiries, ensuring a focus on the employee experience. This role requires a deep understanding of HR policies and procedures, as well as general industry knowledge, to effectively assess situations and provide appropriate responses and resources. In this position, you will develop strategies for cross-collaboration between service lines and team colleagues, creating viable solutions for anticipated needs. You will utilize discretion and sound judgment to execute customer service-based procedures while maintaining the confidentiality of employee information. Additionally, you will partner with service line and client-facing leaders to analyze trends from incoming activity and feedback, making recommendations for service delivery improvements. You will lead key program initiatives aimed at expanding team service offerings across the organization, informing clients, and encouraging collaborative efforts. This may involve leading or collaborating on projects that span multiple HR disciplines, focusing on analyzing processes to identify gaps or redundancies and recommending ways to streamline, eliminate, automate, optimize, and improve existing processes. Given the nature of the work performed, U.S. citizenship is required for this role.