Employee Experience Editor

JPMorgan Chase

Full-time

Credit Intermediation and Related Activities

About the position

As the Employee Experience Editor at JPMorgan Chase, you will lead the editorial strategy and execution for our digital platforms, focusing on creating and curating high-quality content that aligns with our brand values and engages a diverse audience. This role combines editorial expertise, strategic thinking, and leadership skills to drive content initiatives that enhance customer engagement and satisfaction.

Responsibilities

• Lead the editorial team in creating, curating, and managing content across all digital platforms.
• Craft compelling narratives that resonate with different audience segments and drive engagement.
• Conduct market research to understand industry trends, competitor activities, and audience preferences.
• Analyze data to inform content strategy and measure the impact of editorial efforts.
• Implement SEO best practices to increase the visibility of online content.
• Utilize digital tools such as CMS, analytics tools, and social media platforms to optimize engagement and reach.
• Manage multiple projects simultaneously, ensuring timely delivery of content.
• Collaborate effectively with other departments, such as marketing, legal, and compliance.
• Conduct market analysis, develop value propositions, and design integrated marketing campaigns.
• Create sales materials and provide training to the sales team to support their efforts.
• Track and analyze key performance indicators (KPIs) to measure the success of GTM activities and provide regular reports to senior leadership.

Requirements

• 10 years of editorial experience, including 5 years in a leadership role.
• Proven track record of developing and executing successful content strategies.
• Strong writing and editing skills with the ability to produce clear, concise, and engaging content.
• Experience with storytelling and narrative development.
• Proficiency in SEO best practices and digital tools such as CMS, analytics tools, and social media platforms.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information.
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively, and independently.

Nice-to-haves

• Proven ability to collaborate cross-functionally and influence outcomes.
• Flexibility/adaptability to change direction based upon team and stakeholder consensus.
• Passionate about creating customer-centric design.
• Experience in a large corporate environment or financial services industry.