Employee Relations Administrator

$72,865 - $72,865/Yr

Dutch Bros. - Scottsdale, AZ

Full-time - Mid Level

Onsite - Scottsdale, AZ

Food Services and Drinking Places

About the position

The Employee Relations Administrator (ERA) at Dutch Bros Coffee plays a crucial role in managing and resolving employee relations issues within the organization. This position is responsible for conducting thorough investigations into employee complaints and workplace issues, ensuring that all matters are handled with professionalism and confidentiality. The ERA will engage in a variety of employee relations activities, including consulting with employees, training staff, managing the unemployment life cycle, and interpreting company policies. The role requires the ability to create clear and concise reports detailing investigative findings and recommendations for remedial actions. The ERA operates with a significant degree of independent discretion, making decisions that impact employee relations and organizational culture. In this position, the ERA will conduct comprehensive internal investigations aimed at achieving rapid and definitive resolutions to employee complaints. This includes investigating workplace issues, recommending disciplinary actions, and ensuring that all investigations are completed in a timely and accurate manner. The ERA will also communicate regularly with the Employee Relations Business Partner (ERBP) and the Vice President of People Services regarding the status and themes of ongoing investigations. Additionally, the ERA will provide counsel to leadership on sensitive HR issues, facilitate conflict resolution, and collaborate with HR and legal teams to ensure compliance with employment laws and regulations. The role also involves monitoring and analyzing employee relations trends, providing guidance to field leadership, and developing training sessions on employee relations programs. The ERA will stay current on employment laws and regulations by participating in necessary trainings and attending meetings with the legal department. This position is based in Phoenix, AZ, and is not eligible for remote work, emphasizing the importance of being present in the office environment to effectively perform job duties.

Responsibilities

• Conduct comprehensive internal employee investigations with a goal of rapid and definitive resolutions.
• Investigate and resolve employee complaints and issues.
• Conduct workplace investigations and recommend appropriate disciplinary actions.
• Complete all investigations timely and accurately with a focus on service, quality, and speed.
• Independently prepare reports for interviews and other documentation accurately reflecting investigative activity and results.
• Communicate regularly with ERBP and VP of People Services around status/themes of investigation.
• Counsel/advise leadership through sensitive HR issues to resolve conflict and seek workable solutions.
• Facilitate conflict resolution between employees or between employees and management.
• Collaborate with HR and legal teams to ensure compliance with employment laws and regulations.
• Ensure all service level agreements are being met.
• Provide backup support to areas that are assigned to you.
• Review and process unemployment claims; attend state unemployment hearings as needed.
• Review escalated background checks and Motor Vehicle Record (MVR) checks pre/post adverse actions and advise on hiring decisions.
• Provide feedback on employment policies.
• Develop and deliver comprehensive documentation, training, and reports that supply leadership with a thorough understanding of the company's employee relations landscape.
• Prepare and provide periodic, and ad hoc reports, as required.
• Provide education on the company's HR policies and processes and provide consultation on their application.
• Monitor, analyze, consult, and take action on employee relations trends and identify areas for improvement.
• Offer guidance to field leadership to help make informed decisions in complex and challenging situations by leveraging and leading with HR data, company policy, and employment law.
• Develop, implement, and conduct training sessions on employee relations programs and initiatives.
• Stay current on employment laws and regulations by participating in necessary trainings and/or conferences.

Requirements

• 5 years experience working in the Human Resources field with proven experience managing internal investigations and sensitive employment matters.
• Bachelor's Degree in Human Resources, Communication, or other related fields is preferred.
• In-depth knowledge of Employment Law, compliance, and ER Best Practices.
• Self-starter with excellent time management and organizational skills with the ability to manage simultaneous assignments with potentially conflicting priorities and deadlines.
• Strong diplomacy and collaboration skills.
• Ability to listen to varying inputs and perspectives; synthesize and develop an output, action plan, and/or communications plan.
• Must be flexible to work a variety of hours as business demands, including weekends and holidays.
• Ability to protect confidentiality and personal privacy while handling sensitive documents and records.
• Ability to collaborate and influence at all levels throughout the organization.
• Works both independently and in a team-oriented, collaborative environment.
• Strong communication, interpersonal, and problem-solving skills.
• Superior attention to detail, creativity, critical thinking, empathy, facilitation, mediation, objectivity, and organizational skills.
• Proven investigation experience including interviewing, taking notes, and writing investigation summaries.

Nice-to-haves

• Experience in a fast-paced, high-growth environment.
• Certification in Human Resources (PHR, SPHR, SHRM-CP, or SHRM-SCP).
• Familiarity with HR software and tools.

Benefits

• Medical/Dental/Vision/Short Term Disability/Life insurances
• Paid Sick Days
• 401(k) plan with employer match after one year of employment
• Education Benefit Program
• Vacation/Floating Holidays/Paid Time Off
• Paid Parental Leave
• Flexible Schedule
• Paid Volunteer Days
• Various employee discounts
• Office perks snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista