Employee Relations Advisor (Colleague Relations)

$66,330 - $145,860/Yr

CVS Health - Cumberland, RI

Full-time - Mid Level

Hybrid - Cumberland, RI

Health and Personal Care Retailers

About the position

The Employee Relations Advisor at CVS Health plays a crucial role in supporting a designated business unit by providing expert advice, consultation, and guidance on employee relations matters. This position is focused on resolving employee concerns, promoting a positive workplace culture, and ensuring compliance with company policies and legal regulations. The advisor will manage a caseload of inquiries, assist leaders with coaching and corrective actions, and work collaboratively with various stakeholders to mitigate risks and enhance employee relations.

Responsibilities

• Provide advice, consultation, and guidance to leaders and employees on CVS Health policies and practices.
• Respond to a high volume of routine requests and escalated employee relations concerns.
• Support resolution of employee relations issues while mitigating risk to the company.
• Manage a caseload of workplace inquiries and concerns, ensuring timely resolution.
• Assist leaders with coaching, corrective actions, and terminations.
• Meet case management metrics, including closing cases within specified time frames.
• Deliver training to leaders on employee relations topics.
• Handle highly confidential and sensitive information.

Requirements

• 5+ years of employee relations experience.
• Direct experience managing, advising, and resolving employee relations cases.
• Experience conducting workplace investigations and utilizing employee relations case management systems (e.g., Salesforce).
• Knowledge of current state and federal employment/labor laws and regulations.
• Proven analytical skills, critical thinking, decision-making, and problem-solving capabilities.
• Excellent oral and written communication skills; strong interpersonal skills including conflict management, investigation, negotiation, and influencing.

Nice-to-haves

• Direct experience interacting with labor unions and advising on labor relations matters.
• Ability to assist and advise on the development of employee/labor relations trends and insights reporting.
• Preferred Certifications or Licenses: Dispute Resolution, Mediation, EEO Investigator, PHR/SPHR, CP/SCP (SHRM).

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays.