Employee Relations Associate

Desert Diamond Casino - Glendale, AZ

Full-time

Glendale, AZ

Amusement, Gambling, and Recreation Industries

About the position

The Employee Relations Associate position at DDC in Glendale, AZ, is a full-time role that operates under the direct supervision of the Employee Relations Manager. This position is pivotal in coordinating and assisting with the development and implementation of policies, programs, and procedures that are directly and indirectly related to Employee Relations. The role requires extensive interaction with departmental supervisors, managers, team members, and the public, making strong interpersonal skills essential. The Employee Relations Associate will assist in administering the drug-free workplace drug testing program, which includes maintaining records and managing provider relations. The responsibilities of this position include assisting with the development and administration of progressive discipline policies and procedures, documenting performance and disciplinary issues, and preparing and coordinating training classes related to policies and procedures, Human Resources, or Employee Relations leadership. The associate will also play a key role in planning and implementing team member engagement initiatives, tracking complaints and grievances, and maintaining records related to personnel policies and procedures. In addition to these duties, the Employee Relations Associate will assist with investigations, prepare reports and correspondence, and maintain a high level of confidentiality in all matters. The role is dynamic and may require the associate to adapt to changing duties and work schedules as business needs evolve. Overall, this position is integral to fostering a positive work environment and ensuring compliance with relevant laws and regulations.

Responsibilities

• Assists with development and administration of progressive discipline policy and procedures.
• Works with Employee Relations Manager to document performance and/or disciplinary issues.
• Assists with preparation and coordination of training classes related to policies & procedures, Human Resources, or Employee Relations leadership.
• Assists with the planning and implementation of team member engagement initiatives for the Enterprise, including special occasion and recognition events.
• Tracks all complaints and concerns brought forth by team members or management.
• Tracks all grievances, maintains grievance reports and coordinates grievance hearings.
• Maintains Employee Assistance Program (EAP) reports and assists with implementation of 2nd Chance program.
• Documents all involuntary terminations consistent with Enterprise policies and procedures.
• Maintains a tracking system for all terminations, exit surveys, grievances, unemployment claims, Employee Relations investigations and team member complaints.
• Maintains records of all personnel policies and procedures.
• Assists with preparation and responses to unemployment requests and tracks all unemployment appeal hearing documents.
• Assists with investigations and preparation of final reports.
• Under direction of the Employee Relations Manager, prepares reports, emails and other correspondence.
• Communicates with the Employee Relations Manager on an ongoing basis regarding all employee relations activities.
• Performs administrative functions/duties as required to support Employee Relations program.
• Maintains a high level of confidentiality.
• Performs other duties as assigned.

Requirements

• A Bachelor's degree in Psychology, Counseling, Business Administration or related field.
• Four (4) years of employee relations experience, including employee engagement programs and activities.
• Gaming experience preferred.
• Bilingual (English/Spanish) preferred.
• Must have a valid driver's license.
• Must be able to work a flexible schedule as required.
• Human Resources certifications preferred.
• Must be 18 years of age or older.
• No felony, theft or stealing convictions.
• Must be able to pass a pre-employment drug/alcohol screen and background investigation.

Nice-to-haves

• Knowledge of applicable laws and regulations pertaining to employment.
• Ability to learn company policy and procedures including Indian Preference Policy (IPP) and Tribal Employment Rights Ordinance (TERO) rules and regulations.