Employee Relations Coach

$65,562 - $100,000/Yr

CCC Intelligent Solutions - Chicago (Green St), IL

Chicago (Green St), IL

Insurance Carriers and Related Activities

About the position

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more. The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. The role is responsible for the implementation of ER strategies, programs and policies that promote productive and positive relationships between CCC managers, employees, and co-workers. This includes handling day-to-day ER matters, educating appropriate audiences, and managing risk and customer-impacting issues.

Responsibilities

• Assist in the implementation of ER strategies, programs and policies that promote productive and positive relationships between managers, employees, and co-workers.
• Formally respond to sensitive concerns and allegations by conducting internal investigations into allegations of misconduct, poor performance, and violations of internal policies.
• Exercise sound judgement, discretion and decision-making to prevent and resolve issues and conflicts.
• Follow ER-related policies and procedures in a consistent and expedient manner to ensure fair treatment of employees.
• Help educate appropriate audiences to minimize legal risk and prevent unfair treatment of employees.
• Participate in HR and ER strategy execution and ensure standardization of processes, tools, policies and programs.
• Partner with People and Culture team and HR Field to identify manager training or cultural interventions.
• Proactively scan for employment law changes and assess impact on CCC's policies and programs.
• Build strong relationships with COE and HR Field, people leaders and employees at all levels.
• Provide training on various employee-related topics to ensure adherence to compliance policies.

Requirements

• BA or BS degree
• 3-5 years experience in a human resources partner role with 1-2 specifically in employee/labor relations
• Deep knowledge of federal and state workplace legislation, including EEO, FMLA, ADA, Workers Compensation, ERISA, and investigative techniques.
• Current with HR industry trends and best practices.
• Demonstrated competency of a 'coach first' problem-solving approach.
• Excellent problem solving and facilitation skills.
• Excellent written and oral communication skills; ability to influence across all levels.

Benefits

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups