Employee Relations Manager, Amazon Logistics (AMZL)

$114,600 - $189,500/Yr

Amazon

Full-time - Mid Level

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Amazon Delivery Services Employee Relations (ER) team is seeking an ER Manager to support both Amazon and contractor teams in executing last mile delivery services. The role focuses on ensuring fair and respectful treatment of employees, aligning with Amazon's core business values. The ER Manager will engage in both proactive initiatives to enhance the employee experience and reactive crisis management related to employee relations issues across various locations.

Responsibilities

• Collaborate with and influence field operations managers, human resources, and contractors.
• Analyze employee and partner feedback to identify risks and gaps.
• Create, audit, and sustain positive workplace relations programs.
• Design and conduct positive workplace relations training that drives best practices.
• Work reactively on crisis-oriented situations related to employee relations issues.
• Balance time between proactive projects and crisis-response initiatives.

Requirements

• Bachelor's Degree
• 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations.
• Experience supporting large hourly workforces highly desired.
• Successful record of creating, improving and executing programs at scale.
• Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience.
• Skilled in MS Excel, Word, SharePoint & PowerPoint.

Nice-to-haves

• Advanced degree, JD, or other specialized training in labor/employee relations.
• Experience building and launching programs that measurably impact positive engagement.
• Ability to work well in a fast-paced environment and manage projects through ambiguity.
• Excellent organizational skills and attention to detail.
• Outstanding communication skills in written and verbal form.
• Ability to handle confidential information and escalate issues when appropriate.
• Fluency in multiple languages.
• Previous experience managing operations.

Benefits

• Medical, financial, and other benefits
• Equity and sign-on payments as part of total compensation package