Employee Relations Manager, AMZL Employee Relations
Amazon.com - Los Angeles, CA
posted 2 days ago
About the position
The Amazon Delivery Services Employee Relations (ER) team supports both Amazon and contractor teams that execute Amazon's last mile delivery services. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, the overall responsibilities of an ER Manager fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. This is a full-time position that reports into the WW Consumer organization for Amazon.com. This role will cover Southern California. Mandatory in office work 3 days per week on non-travel weeks. Any successful candidate must be capable of significant domestic travel, sometimes with short notice, at least 50% of the time.
Responsibilities
- Work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints.
- Address employee relations issues that may arise at a single station, within a specific geographic region, or network-wide.
- Balance time between projects and crisis-response.
- Focus initially and primarily on proactive initiatives designed to promote the employee experience.
Requirements
- Bachelor's Degree
- 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations.
- Experience supporting large hourly workforces highly desired.
- Successful record of creating, improving and executing programs at scale.
- Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience.
- Skilled in MS Excel, Word, SharePoint & PowerPoint.
Nice-to-haves
- Advanced degree, JD, or other specialized training in labor/employee relations.
- Experience building and launching programs that measurably impact positive engagement.
- Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change.
- Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
- Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
- Solid sense of accountability, high-quality judgment and sound decision-making.
- Ability to handle confidential information and escalate issues when appropriate.
- Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds.
- Fluency in multiple languages.
- Previous experience managing operations.
Benefits
- Full range of medical, financial, and/or other benefits.
- Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
