Employee Relations _ Senior Manager

Sevita - Portland, OR

Part-time - Senior

Remote - Portland, OR

Social Assistance

About the position

At Sevita, we believe that everyone deserves to live well. For more than 50 years, our team members have provided home and community-based health care for adults, children, and their families across the United States. As a member of our corporate team, you'll help shape the work that supports how our business runs, the services we provide, and the relationships we build with those we serve and each other. Join us, and experience a career well lived. The Employee Relations Senior Manager leads the Employee Relations function for an operating group or region of an operating group, including following and promoting employee relations best practices. This role involves recommending procedures and courses of action, providing consulting to Employee Relations Specialists, Managers, and operations management on employee relations issues. The Senior Manager interfaces with legal on complaints and serves as a link for triaging issues with the employee relations team. Additionally, this position works closely with the Shared Service Center on issues related to leave of absence and unemployment. For select operating groups, the Senior Manager also oversees leave of absence and collaborates with management on programs aimed at increasing retention, engagement, and morale. This role is 100% remote and can be performed from anywhere in the US. The Senior Manager serves as the main point of contact for employees and supervisors to address questions related to employee relations issues or concerns. They formulate and recommend employee relations procedures across all areas, provide counsel on employee discipline, and review and make recommendations on Corrective Action Plans (CAPs), Performance Improvement Plans (PIPs), and termination decisions. The Senior Manager determines the need to involve the legal team based on prescribed guidelines or independent judgment and partners with legal on researching and responding to agency claims and legal actions. The Senior Manager works with internal customers to implement positive and efficient processes that are compliant and demonstrate integrity in employee relations investigations. They provide oversight and subject matter expertise to ensure standardization of service delivery and tracking of employee relations activities across a geographically diverse workforce. The Senior Manager also responds to and evaluates employee relations inquiries with a high level of customer focus and sensitivity, following best practice guidelines. They utilize case management system data to identify trends and patterns, prepare narrative and statistical reports, and make recommendations for preventing or reducing employee relations issues. Additionally, they serve as an HR point of contact with the Leave of Absence department to facilitate decisions and actions related to leave of absence.

Responsibilities

• Serves as main point of contact for employees and supervisors to answer questions related to employee relations issues or concerns.
• Formulates and recommends employee relations procedures in all areas of employee relations.
• Provides counsel to field operations issues related to employee discipline, reviews and makes recommendations on CAPs, PIPs, termination decisions and provides follow-up as necessary.
• Determines need to involve legal team, following prescribed guidelines or based on independent judgment and/or counsel with manager; partners with legal on researching and responding to agency claims and legal actions.
• Works with internal customers to implement positive and efficient processes that are compliant and demonstrate integrity in approaches to employee relations investigations.
• Provides oversight and subject matter expertise to ensure standardization of service delivery and tracking of employee relations activities across a geographically diverse workforce.
• Provides direction to ER Specialist(s), ER Sr. Specialists, ER Manager(s) and serves as expert in employee relation practices for the operating group or region of an operating group.
• Responds to and evaluates employee relations inquiries with a high level of customer focus and sensitivity, following best practice guidelines.
• Utilizes case management system data to identify trends and patterns and reports out findings.
• Prepares narrative and statistical reports and makes recommendations for preventing or reducing employee relations issues.
• Serves as an HR point of contact with Leave of Absence department to facilitate LOA decisions and actions.
• Coordinates with the shared service center on issues related to unemployment.
• Performs other related duties and activities as required.

Requirements

• Bachelor's degree required.
• Seven+ years of related experience required.
• At least one year in a management/supervisory preferred.
• Ability to mentor and motivate direct reports.
• Prior experience in navigating complex employee relations concerns required.
• Union experience preferred.
• Knowledge of internal policies and external regulations that impact on employee relations resolution process.
• Customer service focused.
• Excellent interpersonal skills, problem solving, analytic, and written communication skills.
• Detailed oriented.
• Ability to maintain a high level of confidentiality.

Nice-to-haves

• Experience in a remote work environment.
• Familiarity with case management systems.

Benefits

• Full compensation/benefits package for employees working over 30 hours/week
• 401(k) with company match
• Paid time off and holiday pay
• Career development and advancement opportunities across a nationwide network