Employee Relations Senior Manager

Sevita - Boston, MA

Part-time - Senior

Remote - Boston, MA

Social Assistance

About the position

The Employee Relations Senior Manager at Sevita plays a pivotal role in leading the Employee Relations function for a specific operating group or region. This position is responsible for promoting and implementing employee relations best practices, ensuring that the organization maintains a positive and compliant work environment. The Senior Manager will recommend procedures and courses of action while providing consulting support to Employee Relations Specialists, Managers, and operations management on various employee relations issues. This role also involves interfacing with legal teams on complaints and serving as a liaison for triaging issues with the employee relations team. Additionally, the Senior Manager will work closely with the Shared Service Center on matters related to leave of absence and unemployment, and for select operating groups, oversee leave of absence processes while collaborating with management to enhance retention, engagement, and morale among employees. This position is fully remote, allowing the Senior Manager to work from anywhere in the United States. The role requires a high level of customer focus and sensitivity, as the Senior Manager will serve as the main point of contact for employees and supervisors regarding employee relations inquiries. Responsibilities include formulating and recommending employee relations procedures, providing counsel on employee discipline, and determining when to involve the legal team based on established guidelines or independent judgment. The Senior Manager will also utilize case management system data to identify trends and prepare reports that inform strategies for preventing or reducing employee relations issues. Furthermore, the Senior Manager will supervise ER Specialists and Managers, overseeing their hiring, coaching, and performance management activities.

Responsibilities

• Serves as main point of contact for employees and supervisors to answer questions related to employee relations issues or concerns.
• Formulates and recommends employee relations procedures in all areas of employee relations.
• Provides counsel to field operations issues related to employee discipline, reviews and makes recommendations on CAPs, PIPs, termination decisions and provides follow-up as necessary.
• Determines need to involve legal team, following prescribed guidelines or based on independent judgment and/or counsel with manager; Partners with legal on researching and responding to agency claims and legal actions.
• Works with internal customers to implement positive and efficient processes that are compliant and demonstrate integrity in approaches to employee relations investigations.
• Provides oversight and subject matter expertise to ensure standardization of service delivery and tracking of employee relations activities across a geographically diverse workforce.
• Provides direction to ER Specialist(s), ER Sr. Specialists, ER Manager(s) and serves as expert in employee relation practices for the operating group or region of an operating group.
• Responds to and evaluates employee relations inquiries with a high level of customer focus and sensitivity, following best practice guidelines.
• Corresponds with appropriate parties as needed during the course of evaluation and research. Determines or recommends course of action and writes timely outcome reports for submission to appropriate parties.
• Utilizes case management system data to identify trends and patterns and reports out findings. Updates case reports with details of employee relations issues and the results of investigations.
• Prepares narrative and statistical reports and makes recommendations for preventing or reducing employee relations issues.
• Serves as an HR point of contact with Leave of Absence department to facilitate LOA decisions and actions.
• Coordinates with the shared service center on issues related to unemployment.
• May serve as main point of contact for employees and supervisors to answer questions and/or provide direction to the appropriate area of Shared Service Center.
• Performs other related duties and activities as required.

Requirements

• Bachelor's degree required.
• Seven+ years of related experience required.
• At least one year in a management/supervisory preferred.
• Ability to mentor and motivate direct reports.
• Prior experience in navigating complex employee relations concerns required.
• Union experience preferred.
• Knowledge of internal policies and external regulations that impact on employee relations resolution process.
• Customer service focused.
• Excellent interpersonal skills, problem solving, analytic, and written communication skills.
• Detailed oriented.
• Ability to maintain a high level of confidentiality.

Nice-to-haves

• Experience in a remote work environment.
• Familiarity with case management systems.

Benefits

• Full compensation/benefits package for employees working over 30 hours/week
• 401(k) with company match
• Paid time off and holiday pay
• Career development and advancement opportunities across a nationwide network