Employee Service Specialist

$44,000 - $45,000/Yr

Actalent - Troy, MI

Full-time - Entry Level

Troy, MI

10,001+ employees

Administrative and Support Services

About the position

The Employee Service Specialist at Actalent is responsible for providing exceptional service to employees regarding payroll, benefits, and general employment inquiries. This role acts as the primary liaison between employees and various internal teams, ensuring compliance with company policies and facilitating smooth payroll and expense processing. The position offers hybrid work flexibility and focuses on enhancing employee engagement and satisfaction.

Responsibilities

• Ensure all employees are educated in benefits and assist with any questions.
• Communicate termed employees to payroll team to ensure proper off-boarding.
• Assist payroll team with timecard collection, manager approval, and communication to internal partners and employees.
• Manage the Unemployment Process including claims and hearings.
• Partner with Worker's Compensation team, Unemployment Representatives, and HR for FLMA, STD, LOA processes.
• Audit PTO packages if applicable.
• Assist with immigration questions and follow up as needed.
• Update PeopleSoft system with employee information as needed.
• Coordinate tuition reimbursement process.
• Actively seek opportunities to increase employee engagement/satisfaction.
• Participate in Social Committees/Newsletters where applicable.
• Communicate all personnel changes, promotions, terminations to appropriate partners and update systems as needed.
• Continuously evaluate areas of responsibility to facilitate continuous improvement and implement best practices.
• Maintain informational bulletin boards.
• Coordinate employee events such as lunches, conference room preparation, meetings, team-building activities, etc.
• Maintain inventory and order office supplies.
• Serve as direct liaison to property manager and building maintenance.

Requirements

• Bachelor's degree is preferred.
• Minimum 3 years professional experience in an employee service/support or HR-related position.
• Professional experience explaining and administering employee benefit plans, PTO/vacation packages required.
• Proficiency in payroll, onboarding, employee service and/or HR related tasks desired.
• Ability to communicate effectively and provide proper follow-up with employees.
• Ability to organize, problem-solve and determine priorities necessary.
• Initiative, ability to work independently and self-assign tasks and projects strongly desired.

Benefits

• 401(k) matching
• Paid holidays
• Paid time off
• Profit sharing