Employee Services/Human Resources

Big Y Foods - Springfield, MA

Full-time

Springfield, MA

Food and Beverage Retailers

About the position

The Employee Services Representative plays a crucial role in managing all human resource functions within their designated location(s) at Big Y Foods, Inc. This position is centered around fostering a positive employee experience, ensuring compliance with employment laws, and promoting a culture of diversity, equity, and inclusion. The representative acts as an advocate for employees, striving to create a fair and consistent workplace environment. They are responsible for navigating employee relations issues, resolving conflicts, and conducting thorough investigations when necessary, all while maintaining proper documentation. In addition to handling employee relations, the Employee Services Representative is involved in various employment-related functions, including recruitment, onboarding, and conducting company orientation sessions. They provide career planning recommendations and are actively engaged in the training and development of employees at their location. This role requires a proactive approach, as the representative must take initiative even when faced with challenges or resistance. The representative is expected to embody the values of Big Y Foods, supporting the company's mission and vision while fostering a culture of caring. They must maintain a high degree of ethics, integrity, and confidentiality in all interactions, ensuring that employees feel supported and valued. The position also requires excellent organizational skills, time management, and the ability to prioritize tasks effectively to meet the needs of the store and its employees.

Responsibilities

• Manage all human resource functions in assigned location(s).
• Ensure employee engagement and promote diversity, equity, and inclusion.
• Act as an advocate for employees and the company.
• Navigate employee relation issues and resolve disputes and conflicts.
• Perform thorough investigations with proper documentation.
• Conduct recruitment, onboarding, and company orientation.
• Provide career planning recommendations and follow up on training and development.
• Foster Big Y's culture of caring while living the company's vision and mission.
• Enforce compliance with company policies, procedures, and standards.

Requirements

• Possess and use leadership skills to foster Big Y's culture of caring.
• Support Big Y's Diversity, Equity, and Inclusion initiatives.
• Maintain a high degree of ethics, integrity, and confidentiality.
• Exhibit approachability, patience, and composure at all times.
• Project a clean and professional appearance.
• Possess excellent organization, time management, and prioritization skills.
• Ability to operate within and enforce compliance with company policies and procedures.
• Ability to work a flexible schedule in accordance with the needs of the store.
• Must be 18 years of age.