Employee Success Associate

$50,000 - $60,000/Yr

The Larkin Company - Roseville, CA

Full-time

Roseville, CA

About the position

We are seeking dedicated and detail-oriented individuals to join our team as Employee Success Associates. As a key member of our team, you will be responsible for administering leaves of absence and ADA claims for multiple clients, ensuring compliance with federal and state leave laws. This role requires excellent customer service and communication skills, a willingness to learn and adapt, and the ability to coordinate effectively with various stakeholders. You will learn about Gold Standard service delivery while focusing primarily on the simplest leave types. In this position, you will administer a full workload of leaves of absence and ADA claims for multiple clients, per client policies, while adhering to federal and state leave law regulations. Leave administration includes confirming leave eligibility, reviewing medical documentation, communicating with healthcare providers, client employees, and members of the HR team, and confirming return-to-work. ADA administration involves engaging in the interactive discussion process on behalf of the client, documenting the process, seeking clarification as necessary, and acting as a resource for a client as they assess the request for accommodations on a case-by-case basis. You will provide excellent customer service by answering phones, responding to emails, and communicating effectively with clients' employees in a timely manner. This includes answering questions regarding leave entitlement, client policies, and benefits. Coordination with Claim Specialists is essential to ensure that employee claims are adjudicated timely and accurately. You will draft and send letters to employees regarding leave entitlement, disability benefits, and/or the interactive discussion process. When applicable, you will initiate return-to-work accommodations while adhering to relevant federal regulations. Maintaining high-quality employee leave and ADA files according to set standards and naming conventions is also a key responsibility. You should be able to take on additional work with short notice and coordinate between short-term disability insurance carriers, worker's compensation insurance providers, and the employee when required. Participation in client meetings, company-wide off-site meetings, and training programs may require some infrequent travel. You are expected to work 40 hours per week, reporting to the office five days per week, with the potential for a hybrid schedule after six months based on performance. The role requires performing duties in the office between regular business hours: Monday to Friday, 8 am to 5 pm (PST).

Responsibilities

• Administer a full workload of leaves of absence and ADA claims for multiple clients, per client policies, while adhering to federal and state leave law regulations.
• Confirm leave eligibility, review medical documentation, and communicate with healthcare providers, client employees, and members of the HR team.
• Engage in the interactive discussion process on behalf of the client, documenting the process and seeking clarification as necessary.
• Provide excellent customer service by answering phones, responding to emails, and communicating effectively with clients' employees in a timely manner.
• Coordinate effectively with Claim Specialists to ensure that employee claims are adjudicated timely and accurately.
• Draft and send letters to employees regarding leave entitlement, disability benefits, and/or the interactive discussion process.
• Initiate return-to-work accommodations while adhering to relevant federal regulations when applicable.
• Maintain high quality employee leave and ADA files according to set standards and naming conventions.
• Take on additional work with short notice as needed due to business needs.
• Coordinate between short-term disability insurance carriers, worker's compensation insurance providers, and the employee when required.
• Participate in client meetings, company-wide off-site meetings, and training programs which may require some infrequent travel.
• Perform other duties as assigned in order to meet business needs.

Requirements

• A four-year college degree.
• Proficient typing and strong knowledge of MS Word.
• A passion for excellent customer service.
• Ability to prioritize tasks and focus on the most important ones.
• Ability to communicate effectively with colleagues, leadership, clients, and employees.
• Have a system for keeping track of work to ensure that the work is done on time and accurately.
• Ability to identify and solve problems quickly and efficiently.
• Willing to learn and take on new challenges.
• Takes the initiative to understand the why behind things.
• Receptive to feedback and embraces continuous improvement.
• Planning ahead, managing time well, being on time, and thinking of better ways to do things.
• Being helpful, respectful, approachable and team-oriented, building strong working relationships and contributing to a positive work environment.
• Excellent follow through and common sense.
• Excellent attention to detail.
• Strong organizational, quantitative, and verbal/written communications skills.
• Ability to comprehend a variety of informational documents including, but not limited to, disability plan documents and client leave policies.
• Ability to comprehend and interpret a variety of reference books and manuals including administrative manual, personnel policies, and state and federal regulations.
• Ability to keep abreast of any changes in law, policy, methods, procedures, etc. as they pertain to clients.