Employee Success Specialist - Content Writer

Omega Solutions - Indianapolis, IN

Full-time - Mid Level

Indianapolis, IN

Professional, Scientific, and Technical Services

About the position

The Employee Success Specialist - Content Writer at Omega Solutions Inc. is a dynamic role focused on enhancing the internal and external communication processes within the organization. This position is designed for a document writer and knowledge coordinator who will partner with the People Services & Operations team to operationalize HR processes through effective documentation, knowledge articles, and communication strategies. The successful candidate will be responsible for reviewing existing content, identifying opportunities for consolidation and refinement, and writing new content tailored for both internal teams and external employees, such as the Concierge service. In this role, the specialist will lead activities that ensure global operations teams have access to up-to-date content that supports employees and internal processes, particularly in relation to system implementations. This includes end-to-end documentation of internal team processes, translating process maps into clear operational documentation, and developing content that simplifies HR systems and processes for employees and managers. The specialist will also partner with HR teams to audit and update existing knowledge to ensure accuracy, relevancy, and alignment with new systems and processes. The ideal candidate will possess a strong understanding of HR business processes and compliance needs, with the ability to document and write knowledge articles, process handoff spreadsheets, and general training materials. They should be a self-starter, capable of proactively working across teams to understand process documentation and translate it into clear written communication. The role requires a creative problem-solver who can develop innovative solutions to unforeseen challenges while managing multiple, rapidly-changing priorities and deliverables. Strong communication skills are essential, as the specialist will need to collaborate with individuals at various levels within and outside the HR function.

Responsibilities

• Review existing content and identify opportunities to consolidate and/or refine.
• Write content for internal teams and external employees (i.e. Concierge).
• Review process maps to translate flows into processes.
• Lead activities that enable global operations teams to have up-to-date content that supports employees and internal processes.
• Document internal team processes, ensuring content standards are maintained.
• Translate process maps into process documentation, identifying clear operational hand-offs.
• Develop content that translates HR systems and processes into digestible guidance for employees and managers.
• Partner with HR teams to audit and update existing knowledge for accuracy, relevancy, and alignment to new systems/processes.

Requirements

• Bachelor's Degree in Communications, Business, or a related field.
• Strong knowledge of HR processes and compliance needs.
• 2-3 years of document writing experience.
• 2-3 years of project/program management experience.
• Experience working with multiple geographies and large companies.

Nice-to-haves

• Experience with Workday, Salesforce products, Google Suite, Quip, Smartsheets, etc.
• Understanding of HR compliance, SOX, etc.
• Participation in HR transformation efforts.
• Experience with process documentation, training, and knowledge article writing.