Herbalife - Winston-Salem, NC
posted 5 months ago
The IT Desktop Support Technician / Employee Technology Experience Technician II will work Monday through Friday from 9 AM to 6 PM at our state-of-the-art Innovation and Manufacturing facility in Winston-Salem, NC. This role presents an exciting opportunity to join a team of highly trained and self-motivated IT professionals. The technician will provide a broad scope of operational support, including install, move, add, and change (IMAC) requests, supporting the Desktop IT infrastructure in both office and manufacturing environments within our facility. The technician will also support events as needed. In this position, the technician will be responsible for providing service and end-user support during maintenance checks or dispatches. They will diagnose errors or technical problems and determine proper solutions, producing timely and detailed service reports. The technician will collect and analyze performance data to provide technical assistance and ensure that workflow is tied to the schedule. Accurate documentation of solutions related to complex issues is essential, as well as creating workaround procedures when standard procedures have failed. The technician will troubleshoot and develop technical solutions related to software and setup errors for engineers, technicians, and customers, while also building positive relationships with customers. This position does not have supervisory responsibilities, but it requires a customer-centric approach, attention to detail, and strong communication skills. The technician must be passionate about technology and able to lift and move hardware as needed. Familiarity with Windows 10, Office products, desktop and laptop devices, mobile devices, printers, and Active Directory is essential. The technician must also be willing to work overtime as required.