Employer Installation Specialist - National Remote

$48,298 - $94,494/Yr

UnitedHealth Group - Phoenix, AZ

Full-time

Remote - Phoenix, AZ

Insurance Carriers and Related Activities

About the position

The Employer Installation Specialist at Optum is responsible for the installation of assigned accounts, which includes building structures, setting up billing, resolving issues, and preparing plan materials. This role plays a crucial part in ensuring successful customer implementation and adherence to quality standards, contributing to improved health outcomes through effective care delivery.

Responsibilities

• Contribute to the success of customer implementation through active participation in meetings for new business wins
• Prepare plan materials such as administrative documents and customer education materials
• Perform structure building, revisions and billing set up
• Research installation issues and develop customer specific resolutions
• Audit contract loads for adherence to quality measures and reporting standards
• Analyze and investigate issues and provide explanations and interpretations within area of expertise

Requirements

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Experience with configuring benefits in FACETS
• Previous knowledge of health care benefit principles and medical terminology
• Ability to collaborate across multiple teams/channels
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST, Monday - Friday

Nice-to-haves

• Intermediate experience using Microsoft Excel

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution